Redress Scheme & Complaints

Online Business Sales Ltd (OBS) operates an internal complaints procedure to deal with complaints. Written details of the Complaints Procedure are available upon request.

Online is registered with The Property Redress Scheme which is a qualified, independent and approved Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.

Where a complaint cannot be resolved through OBS’s internal complaints procedure AND the business and/or property, or any part thereof is Residential*, you may refer your complaint to The Property Redress Scheme.

Any referral to The Property Redress Scheme must be made within 12 months of the date of OBS’s final response. You are also entitled to have your complaint referred to the Property Redress Scheme should we fail to deal with matters promptly or do not comply with our Complaints Procedure within 8 weeks from the date we receive your written notification.

The Property Redress Scheme’s contact details are as follows:

Property Redress Scheme
Premiere House,
1st Floor,
Elstree Way,
Borehamwood,
WD6 1JH.

www.theprs.co.uk

*Residential means the business and/or property or any part thereof is occupied or was last occupied as a dwelling